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Frequently Asked Questions

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We’ve provided this section to help answer our customers’ most Frequently Asked Questions.

Should I add Sloped Sill Wedge Shims to my retractable screen door order?2019-03-10T18:24:15-05:00
About Sloped Sill Wedge Shims

For sloped threshold installations, we do recommended adding optional Sloped Sill Wedge Shims to your order. The Sill Wedge Shims help protect the bottom guide rail and create a safe, smoother finish to your installation. The shims can be used with or without a threshold transition kit.

When ordering your retractable screen door, select the appropriate sloped sill wedge shim option from the pull down menu on the product page as shown below.


*If ordered at the same time as your retractable screen there is no additional shipping charge for the Sloped Sill Wedge Shims.

How to determine if I need to order a threshold transition kit2018-08-23T17:28:36-05:00

The bottom guide rail of all our retractable screen doors is roughly 1/2 inch in height and can catch bare feet and small wheeled items. such as baby carriages, etc. So for flat threshold installations, we recommended adding an optional Threshold Transition Kit to your order. The Threshold Transition Kit creates a protective ramped surface between the floor guide rail and the floor for safe and seamless entry and exit. Both the narrow (5/8″ depth) and the medium (1-5/16″ depth) kits include 2 threshold transitions plus the decorative end caps. You get 2 so that, if desired, you can install one on each side of the bottom guide rail. Order the 40-inch long kit for single doors; order the 72-inch long kit for double doors.

Download this guide for installation options.

*If ordered at the same time as your retractable screen there is no additional shipping charge for the Threshold Transition Kit.

How can I get additional support from VISISCREEN to accurately determine the width and height of my door opening?2017-11-15T19:26:05-06:00

We’re glad you asked! We’ve made it super easy for you to send us a cell phone picture of your installation opening. Get personalized installation assistance here.



How is VISISCREEN different from other screen mesh?2017-09-21T16:22:28-05:00

It’s said that a picture is worth a thousand words.

This video explains why VISISCREEN is the ultimate screen door solution.

How to Adjust Spring Tension in VS1 Series Retractable Screens2017-08-05T19:36:38-05:00

To adjust the spring tension of your VS1 Series retractable screen door, read through and follow the instructions in this guide.

Can VS1 Series Retractable Screens Replace the Door in My Screen Porch?2020-06-09T09:47:26-05:00

Yes. While the VSR Series retractable screen is designed primarily for use in swinging screen door or sliding screen door openings, they can be installed in any opening with a frame to attach the components to.

What should I do if my screen does not retract?2017-06-08T18:24:35-05:00

Be sure to clean any debris from inside the bottom guide; this typically solves the issue.  If not, check the top and bottom guides for screws that may not have been driven flush into the guides, causing the screen to drag.  Occasionally a door or opening can also settle and cause the screen pull bar to drag inside the guide rails during operation.  If needed, the aluminum pull bar can be trimmed down or, the door opening can be adjusted to once again be made square and level.  Download a complete list of troubleshooting solutions.

Can I adjust my screen so that it doesn’t blow out or push away from the top or bottom guides?2017-06-08T18:21:23-05:00

To prevent damage to the screen, it is intentionally designed to expand and blow out of the top and/or bottom guides in heavy winds or when pushed upon.  To reset the screen into the guides, slowly operate the screen while making sure to help direct the fabric into the top and bottom guides, and the screen should be reset.  We recommend that the screen be always retracted during